How to request deletion
- Email [email protected] from the email address connected to your Guardrail Campus account.
- Use the subject Guardrail Campus account deletion request.
- Include your name and ask us to delete your account. We may ask for limited information to verify that the request came from the account owner.
What is deleted
After verification, we delete or de-identify the account profile, active sessions, saved vehicle information, request information, uploaded documents, and uploaded photos that are not required for an ongoing service, security, legal, or operational obligation.
What may be retained
We may retain limited records when needed to complete an active request, prevent fraud, meet legal or accounting obligations, resolve a dispute, or protect the service. Housing move-in evidence is normally retained through the active housing term, archived when the term ends, and scheduled for deletion after two years unless a legal, security, or operational reason requires longer retention.
Delete selected data without deleting your account
You may also ask us to delete specific request information, documents, photos, housing evidence, or vehicle information while keeping your account. Email [email protected] from the address connected to your account, use the subject Guardrail Campus data deletion request, and identify the information you want deleted. The same verification and retention limits described above apply.
Timing and help
We will acknowledge the request and explain any information that must be retained. For questions about deletion or privacy, email [email protected].